Privacy Policy

1. Scope

This policy applies to keenstream.atelier learning experiences delivered via keenstream.click and related subpages, including catalog, enrollment, and support. It does not apply to third-party platforms we link to for payments or video hosting; those services provide their own notices.

2. Data We Collect

• Account and contact data such as name, email, and phone when you sign up or contact us
• Course activity data including progress, submissions, and cohort attendance
• Technical data such as IP address, device type, and approximate location from standard web logs
• Cookie data to remember preferences like theme and cookie consent

3. How We Use Data

• Provide and improve courses, mentorship, and support
• Send service messages about enrollment and account changes
• Personalize the site (e.g., theme preference)
• Comply with legal requirements and enforce our Terms

4. Cookies

We use strictly necessary cookies for session management and preferences (theme, cookie consent). You can control cookies in your browser settings. Disabling cookies may limit some functions.

5. Legal Basis

Where required, we rely on contract necessity (to deliver courses), legitimate interests (to secure and improve the service), and consent (for optional communications).

6. Retention

We keep personal data only as long as needed for the purposes above, including legal, accounting, and reporting obligations. We de-identify or delete data when it is no longer required.

7. Sharing

We may share data with service providers under contract who process data on our behalf, following our instructions and applying appropriate safeguards. We do not sell personal information.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data, and to object or request portability. To exercise rights, contact us using the details below. We will verify your request and respond within the statutory period.

9. Security

We apply administrative, technical, and organizational measures to protect personal data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

10. Children

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child provided us personal data, contact us to delete it.

11. Changes

We may update this policy from time to time. Material changes will be announced on this page with an updated revision date.

12. Contact

You can reach us at [email protected] or +1 (415) 915-2043. Postal requests are processed within 30 days.